12:09PM November 05, 2020
Hi Kevin, thank you for your concern about our process. We would love to be able to tell everyone exactly when our service will be available in their area, or to their home. We live in the communities we serve too, we understand the lack of reliable, high-speed internet and the frustrations that brings. The reality is a construction project this large, covering multiple counties and thousands of residences and businesses, has multiple variables that can change frequently, so we speak in general terms. If our system was already built and mature, timelines for installation would be a different story. It is also important to note, with a project this large, we begin communications in a very broad sense of the entire service territory, Boyne for example. When construction is set to begin, we break that down further into phases, Boyne Phase 1, Boyne Phase 2 and Boyne Phase 3. We announced construction would begin in our Boyne Phase 1 area in the spring - which it did. At that point, we break it down further into smaller areas - Boyne City 1, Deer Lake 3, Advance 2, etc. and we adjust timelines further on our monthly construction update. Our crews are working hard to bring Truestream as quickly and safely to as many members as possible and we do send out location-specific updates over the course of the installation to your home, letting you know future steps in the process. If you have any questions, or would like to discuss any further, please let us know.