2:59PM September 24, 2020
Hi Keason, thank you for your interest in Truestream! I do not see where the current owners of the address you registered with are registered for Truestream. Do you have an idea of when the electric account will be in your name, we will need that before we can move forward with the Truestream installation. You can also switch plans without incurring any additional cost, but you do need to be on a plan for one full billing cycle before you can change. Wi-Fi is generally slower than a hardwired connection, but when determining possible speeds, the device itself matter as well. There is more information about what you can expect regarding Wi-Fi speeds at https://www.truestreamfiber.com/faq/ in the Troubleshooting and Tips section. If you have any additional questions, please let me know!